This highly reputable, well known brokerage is looking for a Claims Specialist to join their team based in Mt. Eden. Reporting to the Claims Manager you will have full responsibility for a portfolio of claims from an interesting and diverse range of clients. You will be required to assist the brokers in respect of any issues involving claims.
In this role your responsibilities will include but not limited to:
- Processing claims records and pro-actively facilitating claims’ settlements and resolutions.
- Developing and maintaining customer relationships and exceeding customer expectations.
- Be the first point of contact for enquiries.
- Provide monthly reports to the management team.
- Liaising with insurers, assessors and other advisers
- Proactively manage multiple stakeholders throughout the claims process.
What we need from you:
- Minimum 1 year experience within an Insurance environment
- Excellent communication, written & verbal skills
- The ability to show empathy & thinking outside the box
- Proactive approach