Customer Care Team Leader

Job Title: Customer Care Team Leader
Contract Type: Permanent
Location: Rodney & North Shore
Reference: 2937684
Job Published: May 14, 2019 19:47

Job Description

We are looking for a motivated, innovative Team Leader to support, develop and give direction to their growing team.  Working closely with the other Team Leaders you will be responsible for coaching and mentoring staff and managing the day to day smooth running of the customer service team.
Key responsibilities: 
  • Managing the overall operational functionality of the team, providing day to day support and delivery to meet key business needs in the Contact Centre area
  • Develop and implement coaching - performance, career development plans with each team member
  • Creating a team that meets Service Levels, and provides a market leading customer experience
  • Act as a point of escalation for managing and resolving customer complaints
  • Working closely with the other team leaders in the Operations Department to achieve company wide objectives
Key requirements:
  • Proven leadership experience of building strong capable customer service teams is essential
  • Insurance, Medical or Travel background preferred
  • Strong communicator who can influence and build relationships
  • Strong technical ability to recognise opportunities to implement systems and process for improvement
  • Demonstrated ability to plan, implement and manage change
Your approachable, motivated style will enable you to achieve outcomes and key deliverables. Working closely with all areas of the business you will be empowered to make sound informed business decisions and find solutions.

Don't miss out on this rare opportunity to further develop your leadership and customer service skills within a global, growing business.

Apply online for this exciting career opportunity today or call Vanessa Vandenbrink for a confidential chat on 021 1955 722

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