Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Auckland
Start Date: 24th September
Reference: 2768892
Job Published: October 08, 2018 14:18

Job Description

We have an exciting opportunity for an inbound Customer Service Representative to join this fantastic insurance company with a great culture!

The role:

  • Be the first point of contact for general enquiries.
  • Effectively utilise cross selling opportunities and growth through customer retention.
  • Maintain a high level of knowledge and understanding of the products and provide exceptional customer experience.
You will need:
  • NCEA 1 Minimum
  • Experience in retail, contact centre or hospitality is desired
  • Tenure in previous roles
  • Outstanding communication skills
  • Driven to meet and exceed customer experience and a passion for service delivery while maintaining a high standard of work.
  • The ability to handle a high volume of inbound calls
You will have the ability to work shifts and weekends [rotating roster] working 7.5 hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays, and 8am - 6pm on weekends.

What's in it for you?
  • Intensive training program 
  • Fantastic discounts on insurance products and at a number of retail outlets
  • Fresh fruit deliveries weekly
  • Career progressions, internal promotions, focus on development
  • Annual salary reviews and bonus schemes
  • Be part of an organisation that looks after their staff
Non New Zealand Citizens must have over 12 months work VISA in order to be considered.

Sound like the job for you?, apply now!
To find out more about this opportunity please contact Kshipra on 09 930 1345 or email on

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