Customer Service Representative - Work from home

Job Title: Customer Service Representative - Work from home
Contract Type: Permanent
Location: Auckland Central
Reference: 2791789
Job Published: August 07, 2018 13:35

Job Description

We are looking for a customer service professional to join the insurance inbound customer service team. This is a fantastic opportunity for someone who is looking to work from the comfort of their home.

The role:

  • Be the first point of contact for general enquiries via phones, email and social media.
  • Effectively utilise cross selling opportunities and growth through customer retention.
  • Maintain a high level of knowledge and understanding of the products and provide exceptional customer experience.
You will need:
  • NCEA 1 Minimum
  • Tenure in previous roles
  • Experience in retail, contact centre or hospitality is desired
  • Outstanding communication skills
  • Driven to meet and exceed customer experience and a passion for service delivery while maintaining a high standard of work.
  • The ability to handle a high volume of inbound calls
The hours:

We are looking for someone who can commit to one of the following shifts:
  • Half day Saturday (10am - 2pm), half day Monday (8am - 12pm) plus two full days of your choice during the week (7.5 hour shift).
  • Full day Friday (8am or 9am start) plus half day shifts Monday to Thursday all 8am - 12pm.
  • Full day Friday (8am or 9am start) plus half day shifts Monday to Thursday all 4pm - 8pm.
  • Split shift option - Full day Friday (8am or 9am start) plus Monday to Thursday 8am - 12pm AND 4pm - 8pm (total 37.5 hours per week, includes 30 mins unpaid lunch).
What's in it for you?
  • Intensive training program 
  • Fantastic discounts on insurance products and at a number of retail outlets
  • Fresh fruit deliveries weekly
  • Career progressions, internal promotions, focus on development
  • Annual salary reviews and bonus schemes
  • Be part of an organisation that looks after their staff
Non New Zealand Citizens must have a minimum 12 months work VISA in order to be considered.

Sound like the job for you?, apply now!
To find out more about this opportunity please contact Kshipra on 09 930 1345 or email on

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