Health Insurance Customer Specialist

Job Title: Health Insurance Customer Specialist
Contract Type: Permanent
Location: Wellington Central
Reference: 2969650
Job Published: October 25, 2019 17:15

Job Description

Why you will love this job;

100% owned and operated in New Zealand, this medical insurance company work for their 30,000 members, not profits.

The customer team are responsible for developing and delivering exceptional service to members and advisers.
As a Customer Specialist your role is more than just answering the phone and emails.  You are the first point of contact for all new and existing members.

Key responsibilities:
  • Responding professionally, promptly and accurately to all member enquiries via phone and email.
  • Becoming a knowledge expert within all areas of the customer team (key accounts, retention and direct sales) to assist other team members during busy periods.
  • Constantly looking for opportunities to improve team systems and processes.
Why they will love you;
  • Customer service experience within insurance or banking essential.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to pay attention to detail and multitask.
  • Work well in a team and adapt quickly and positively.
  • Sound knowledge of MS Word & Excel.
Please note you must have the right to work in New Zealand permanently.

If this role sounds like the right career opportunity for you apply online today.

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