Travel Insurance Consultant - Mandarin speaker

Job Title: Travel Insurance Consultant - Mandarin speaker
Contract Type: Permanent
Location: Auckland Central
Reference: 180917
Job Published: September 18, 2017 13:01

Job Description

Due to growth we are looking for a Mandarin speaking Customer Service professional to join this well known brand.  These pivotal roles are the first point of contact for customers via phone calls, emails and written communication.

For you;
  • Exciting career opportunity
  • Ongoing career development and training
  • Full training provided
  • Professional, supportive and down to earth working environment
As a Travel Insurance Consultant you will;
  • Provide exceptional customer service
  • Be assisting customers with a variety of enquiries such as travel insurance quotes, medical assessments, claims assistance as well as support desk for online sales.
  • Deliver effective, practical solutions to all inbound customer calls and emails in professional manner.
  • Proactively assist with policy, product, training and website suggestions and feedback.
All we need from you is;
  • A minimum of 12 months experience in a customer service position or insurance or travel role.
  • Fluent English and Mandarin language skills.
  • Contact centre experience will be highly regarded.
  • Exceptional phone manner.
  • Excellent business letter and email writing skills.
  • Patience/empathy for customers from a variety of cultures.
  • Ability to work well in a team.
If you are looking for a great career opportunity then apply today on line or contact Vanessa on 09 930 1343.

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